Enhanced Client Insights

A simple analysis of a general client visiting your establishment.  This report provides the thoughts, opinions, and offers an unbiased insight to how your business is perceived by our Customer Experience Evaluator.

This analysis of your establishment allows you to select the type of client you would like to better understand their perception.  You can be as selective and specific as you wish and we will assign a Customer Experience Evaluator matching your requirements to fulfill a general review of your establishment.

ShoreLight Business Services is happy to provide recommendations to changes in processes, training opportunities, floor plans, or on-site marketing to assist in the improvement of your customer experience.  We also understand that it may not be necessary to your needs, so we offer this as an add-on service to keep a focus on your needs.  This can always be added later. 

We love to use our creativity to the benefit of growing small businesses.  If you are interested in seeing how your staff handles a specific scenario, we will work with you to create the questions, plan, and details you would like to obtain.  For instance, are you interested to see if your sales staff tries to up-sell a new buyer? or help keep that buyer in their price range.  Are you curious to know how they treat a certain kind of buyer? How the buyer looks? Talks? Walks?  

ShoreLight Business Services is here to achieve these insights to increase your notoriety, reputation, and achieve customer retention. 

Are you looking for a combination of client selection and detailed scenario with suggestions on how to improve a process? 

A very detailed example of this level was geared towards how a client with difficulty hearing perceived his/her experience in attempting to make an appointment.  

We provided a detailed report of the call, how the client was treated, how long the process took, and recommendations as to how the process could be more streamlined and less vexing for both the staff member and the client. 

The recommendation was added into the training program, achieving increased happiness among the staff and elevated client experiences.